The public sector is facing a paradox. Citizens' demands are increasing. Budgets are tightening. The aging wave approaches like a tide. Everyone talks about digitization. But in practice, it often means more forms, more portals – and more elderly people falling through the cracks.
Voice, on the other hand, endures. For voice is still the most used – and the most human – channel between citizens and government.
From phone duty to warm hands
Every day, thousands of residents call municipalities, NAV, and doctors' offices. They ask simple questions: opening hours, deadlines, test results.
But the person answering the phone is often an caseworker or nurse who must interrupt what she was originally supposed to do. The core task comes to a halt.
When healthcare professionals have to act as phone operators, we are taking time away from caring to do administration.
An intelligent presence
Threll.ai delivers AI-powered phones that function as an intelligent front desk. They respond immediately, understand dialects and tone, and resolve the issue – or transfer to the right person with full context.
This is not technology that replaces care. It is technology that frees it.
Voices: the most inclusive channel
We are digitizing at record speed, but forget that not everyone has BankID on mobile or is skilled with digital forms. For many elderly and disabled individuals, the phone is the only channel they master.
Therefore, AI-telephony is an inclusive tool. It removes barriers and allows people to use the most natural interface we have – the voice.
Resident: "I want to apply for a safety alarm for my mother."
Threll.ai: "We'll take care of that. I can send you the application form via SMS, or connect you to the allocation office. Which do you prefer?"
When conversations are understood, digitization finally feels human.
Municipality 2.0 in practice
AI phones securely connect to the professional systems and handle the dialogue 24/7:
1. At the doctor's office
Patient: “I need to renew my blood pressure medication prescription.”
Threll.ai: “It's fine. What is your social security number? … Thank you. I am sending the request to your general practitioner now. You will get a notification on HelseNorge.”
Result: The health secretary was never disturbed, and the patient received help in 30 seconds.
2. At the service desk
Resident: “Do I need to apply to set up a privacy screen against the neighbor?”
Threll.ai: "If the fence is under 1.8 meters high and shorter than 10 meters, you usually don't need to apply. I'll send you the link to the guide now."
Result: The caseworker can avoid routine questions and focus on the complex cases.
A new standard for public service
The public sector should not make money. But it should manage time, trust, and resources.
When all inquiries are answered promptly and correctly, trust is built. When people have time for what matters, welfare is built.
AI phone calls are not a voice chatbot. It is a new infrastructure for better management. A quiet revolution that starts – with a conversation.
Threll.ai – the stemmer that convert
Every citizen. Every conversation.
Always answered. Always resolved.
