The integration means that autonomous voice agents can operate directly at the operator level – with controlled infrastructure, low latency, and high security. This moves AI telephony from isolated pilots to stable production deployment.

Operational infrastructure – not an experiment

Many AI-based phone solutions have been delivered through multiple technical intermediaries or global signal pathways. With direct integration into Telenor's network, the solution is anchored in established and regulated Nordic telecom infrastructure.

This gives:

• Direct access to the public telecommunication network via Telenor
• Traffic anchoring in the Nordics
• Predictable quality and stability
• Scalable capacity without physical line limitations

For businesses, this means that AI telephony can be integrated as part of existing telearchitecture – without parallel and complex setups.

Reduced latency and improved voice quality

Delay has been a challenge in certain AI conversations, especially when the signal path is complex or geographically dispersed. Response time affects the flow of conversation, interruptions, and the perception of natural dialogue.

Through direct integration and the use of Telenor HD-telephony, the following is achieved:

• Higher sound resolution
• Clearer signal reproduction
• More accurate speech understanding
• Reduced perceived latency

This is crucial for autonomous voice agents to operate stably in professional customer interactions and in business operational processes.

Encryption and operator-level security

The integration supports encrypted signaling and secured voice transport. Calls are handled within operator-controlled infrastructure, with a high degree of traceability and control.

For IT and security environments, this means that AI-based telephony can be implemented within established data security, risk management, and regulatory compliance requirements. The solution is suitable for organizations in industries with strict control and security requirements, such as finance, insurance, and the public sector.

Application in core processes

Threll.ai develops autonomous AI agents – "Thrells" – that handle customer dialogue, switchboard, inquiries management, and sales processes, closely integrated with the company's systems via API.

With operator integration, the solutions:

• Operate directly on carrier infrastructure
• Handle a large number of concurrent calls
• Integrate into existing workflows
• Deploy without compromising security or stability

This makes it possible to use autonomous voice agents in core business processes—not just in limited test environments.

Comment

Kjell Rune Monsø, CTO of Threll.ai:

"For speech-based AI to function in production, both audio quality, latency, and security must be at an operator level. Integration with Telenor's SIP trunk and the use of HD telephony enable us to deliver stable and encrypted voice traffic on Nordic infrastructure. This is a prerequisite for autonomous voice agents to be used in the core processes of enterprises."

About Threll.ai

Threll.ai is a Norwegian technology company developing autonomous AI agents for customer dialogue and business processes. The platform combines language understanding, workflow, and system integrations, and is designed for operator-independent operation across telecom markets.