This is the most important position in the company. We have just never treated it as such. We are changing that now. We apologize for the delay.

About the role – an important section we ask you to read carefully

We want to be honest about something that is rarely written in job ads but always expected: we are not just looking for someone to answer the phone. We are looking for the company's most important person.

The receptionist is the first point of contact with the market. This means that you, more than anyone else in the organization – including the founders – have a direct impact on whether the company grows or not. We sincerely believe this, and we have chosen to compensate the position accordingly. However, we expect you to understand what this entails: you should not just cost less than you are worth. You should bring in more than you cost. Significantly more.

This specifically means that you are expected to:

• Convert callers into customers through a service of such quality that people don't just buy – they call back
• Reduce costs through efficient coordination, precise information, and zero errors
• Drive growth through every single conversation – not as a side task, but as the core of what you do
• Provide support at a level that makes our customers not just satisfied, but actively recommend us to others as a direct result of having spoken with you

You are, in other words, the company's growth engine. We use this word intentionally and without reservation.

Working hours

Available whenever customers want it. We haven't identified a time when customers don't want it.

Work tasks

• Answer all incoming phone calls at any time, from any time zone, in any language
• Represent Threll.ai accurately, warmly, and with professional authority – simultaneously if necessary
• Convert inquiries into meetings, meetings into customers, and customers into ambassadors
• Connect callers with the right person without having to ask who they want to speak with more than once
• Book and coordinate video meetings across calendars, time zones, and human logic
• Provide support of such quality that after the conversation, the customer has solved their problem, had a better day, and is considering sending flowers
• Handle demanding callers with unwavering calm – including people who are angry, confused, repetitive, philosophically challenging, or just want to talk

Qualifications

We have carefully considered what this role truly requires, and we have decided to be honest about it.

• Minimum master's degree. A PhD is preferred. Two doctorates will be positively commented on during the interview.
• Minimum of 10 years of documented experience in sales, key account management, or a similar role with direct customer contact and commercial responsibility. We are open to the fact that a “similar role” may hardly exist.
• Documented track record of converting cold inquiries into warm customers, warm customers into loyal customers, and loyal customers into active ambassadors – preferably with verifiable numbers.
• Experience with complex B2B sales, preferably within SaaS or technology, with an understanding of long sales cycles, multiple decision-makers, and the need to quickly build trust over the phone.
• Strong commercial understanding – you think not only service but also pipeline, conversion, and lifetime value in every conversation.
• Experience with CRM systems, meeting coordination, and calendar management across time zones.
• Proven ability to handle demanding customers and escalated situations without affecting either the results or the mood – with references that can confirm this.
• Fluent in at least 10 languages with full cultural understanding of each market. We do not set a cap on the number of languages. We expect that the candidate does not either.
• Basic understanding of human nature. This is not a metaphorical requirement.

Personal Traits

We have chosen to list these as factual statements rather than wishes, as we consider them non-negotiable.

• You are always polite. Under all circumstances. We have not defined a limit for what “all circumstances” entails, but we recommend that you do not either.
• You are never stressed. Not a little stressed. Not almost stressed. Not on a bad day. You do not have bad days.
• You remember everything. Absolutely everything. Including things you were not directly told, but that can reasonably be inferred.
• You are never sick. We are prepared for this point to encounter legal objections, and we have consulted with our lawyer. He was unsure, but agreed with the intention.
• You can handle an unlimited number of conversations simultaneously. We have not set a specific cap on “unlimited,” but we assume you understand what we mean.
• You are never tired. Not of the twentieth identical conversation. Not of the hundredth. We have not tested what happens at conversation number one thousand, but we expect the answer to be the same.
• You represent the company consistently – without variation, without deviation, without personality that disrupts the message, but still with enough personality for people to like you.

Salary and Conditions

We believe the candidate filling this role fully should be a top earner in the company. We genuinely believe this. We have calculated it.

We ask ourselves the same question that we hope you are now asking yourself: Why have we always paid for this role as if it were simple?

Vacation: No.

Parental leave: We ask applicants to clarify this with themselves before submitting their application, and if applicable with their partner, and if applicable with their biological parent.

Pension: No. The salary level is considered adequate. We trust that this is unproblematic and do not wish to discuss it further.

Insurance: No. The position is considered low risk, as it does not involve any physical activity – nor does it involve rest of any kind.

Lunch, breaks, and bathroom visits: No, no, and no. We appreciate that this question is not asked during the interview.

Unwanted caller behavior: Managed by the candidate themselves, without reporting, without follow-up, and without after-effects. We considered creating a notification system but concluded that the need would not arise.

Notice period: That would not make sense.

We offer

• The primary role in the company – for the first time treated as such
• Salary in the range of 2–3 million NOK per year
• Security at the highest level, with infrastructure based in the Nordics. We take data security and operational stability very seriously and have chosen solutions accordingly.
• An work environment with extremely low latency. We mention this because we believe it is relevant, and we expect the candidate to agree.
• No company trips, Christmas parties, or social events – we trust that you are socially satisfied on your own
• A unique opportunity to shape how Threll.ai meets the world, continuously, without interruption

About Threll.ai

Threll.ai builds autonomous AI agents – called Thrells – for businesses with ambitions. We are a small team moving fast and thinking long-term.

Application deadline: Ongoing. We are looking until we find the right candidate, or until we have re-evaluated what "right candidate" means.

Start: Immediately. Ideally yesterday. We understand that "yesterday" may not be practically feasible, but we appreciate the good will.

Location: Remote. Everywhere. Anytime.

Send application and CV directly to our CEO, Sveinung, at sveinung@threll.ai. Please include a brief account of how you relate to sleep, biological needs, and the concept of “free time” in a full-time position without breaks. Threll.ai is an inclusive employer and encourages everyone to apply – regardless of background, experience, or nationality, but not regardless of human limitations. Candidates with human limitations are encouraged to consider other positions.