84%+ resolved by AI
People can focus on more important tasks
Never miss a call
< 3 sec response time
No more queues and waiting time for your customers
24/7 availability
Never closed, never sick. Always available.
95%+ customer satisfaction
Your customers are going to love you.
An AI receptionist that knows your customer
The voice agent receives the call, looks up the customer in real time, understands what they need — and handles the case. Everything from answering questions to performing tasks in your business systems. And when a human is needed, the agent ensures a seamless transfer with full context.
1 / 5
Identification
When the customer calls, we immediately look up the number against CRM or caller ID services to know who we are speaking with — and what we have talked about before.
2 / 5
Intent understanding
The Threll listens, understands, and classifies the customer’s needs in real time. No menus, no "press 1 for...".
3 / 5
Triage
Based on intent and context, the call is handled correctly — either to automatic resolution, lookup in business systems, or the right person.
4 / 5
Action
The agent answers questions from knowledge bases, performs tasks in third-party systems, books appointments, updates cases — all in real time.
5 / 5
Escalation (when needed)
When the case requires a human, the call is transferred seamlessly with full context — so the customer never has to repeat themselves.
Try a Threll Live
Call one of our Thrells and experience first-hand how they handle conversations. Completely non-binding.
Inbound
Always available
Inbound
Always available
Every hat fits
Configure your inbound Threll to handle any front-line role — from reception to technical support. Here are some examples of how businesses use us.
Receptionist
Handle reception calls, greet callers by name, transfer to the right person, and manage schedules.
Customer service
Resolve issues, answer common questions, create support cases, and escalate when needed — all with empathy.
Technical support
Guide callers through troubleshooting, diagnose issues, and escalate complex cases to human specialists.
Medical assistant
Book appointments, handle triage questions, send reminders, and follow up with patients.
Sales assistant
Qualify incoming leads, share product information, and book meetings with your sales team.
Concierge
Help hotel or property guests with recommendations, service requests, and local information.
A Threll that outperforms your best employees
Designed to handle the full spectrum of tasks an inbound agent must master — and more.
Real-time number lookup
Identify the caller automatically via number services and CRM systems.
Context-aware conversation
The agent knows the customer’s history, open cases, and preferences.
Intent classification
Understands what the customer needs without rigid menus or key presses.
Knowledge-based answers
Retrieves answers from FAQs, documentation, websites, policies, and knowledge bases.
Task automation
Performs actions in business systems, for example booking, status updates, and order handling.
Authentication
Secure identification via Vipps or BankID, asynchronously during the call.
Seamless escalation
Transfer to the right person or queue with full conversation context.
Multilingual
Switches seamlessly between Norwegian, Swedish, Danish, and all other languages. Dialect understanding via Voice Lab.
Call summary
Automatic analysis, log, and summary after every call.
Real-time analytics
Dashboard with insight into call volume, resolution rate, and customer satisfaction.
Spam filtering
Identify and filter out spam and robocalls automatically.
Customise personality
Tailor the Threll’s tone, formality, and behaviour to match your brand.
Built for trust
Security, privacy, and data control are fundamental to everything we do. We give you full control over your data and ensure that your Threll is both powerful and reliable.
Integrated with your tools
Threll.ai integrates seamlessly with your existing business tools and maximises the value of your AI agents. The platform supports a wide range of integrations — including CRM systems, ERP, communication tools, and more.
Full control of your digital workforce
Our intuitive dashboard gives you complete visibility and control over all your Thrells, call logs, performance data, and configurations — all in real time.
Your whole team, in one place
Configure and manage all your Thrells from one workforce view — assign roles, languages, and responsibilities with ease.
Every call, fully logged
A complete activity log for every incoming call — duration, sentiment, caller intent, and next action.
Full transcripts with summaries and analysis
Read every conversation word for word, with automatic summaries, sentiment analysis, and suggested next steps.
Real-time performance data
Track resolution rate, sentiment trends, average duration, and drop-off — updated live so you can act fast.
Smart contact management
Manage contacts so the Threll always knows who to transfer calls to — by role, department, or availability.
Where your customer needs you
Available on the phone or directly in the browser. Start in the browser and continue on the phone — seamlessly and without interruptions in the experience.
Phone
The AI agent handles all incoming calls — answers immediately, resolves enquiries, and escalates to a human when needed. No waiting time, always available.
Directly on your website
Let visitors speak directly with the Threll from your website — without app downloads or phone calls. Seamless support where the customer already is.
We write
The same AI, the same knowledge — also as text-based chat. Perfect for customers who prefer to write, and for situations where voice is not suitable.
In your app or service
Integrate our Thrells directly into your own app, CRM, or business system for a seamless built-in experience. Let your customers get help where they already are.
