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Våra villkor och bestämmelser

By accessing or using the services provided by Threll.ai AS ("Threll.ai", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

1. Definitions

  • Service: The Threll.ai software-as-a-service platform, including AI agents ("Thrells"), telephony services, content generation tools, and API access.
  • Customer/You: The individual or legal entity registering to use the Services.
  • Customer Data: Any data, content, contacts, or information provided by you to be processed by the Service.
  • Output: The text, images, audio, code, or other content generated by the Service in response to your inputs.

2. License & Access

Subject to your compliance with these Terms and payment of applicable fees, Threll.ai grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.

You agree not to:

  • License, sell, rent, or lease the Service to any third party.
  • Reverse engineer, decompile, or attempt to derive the source code or underlying models of the Service.
  • Use the Service to build a competitive product or service.
  • Remove any proprietary notices or labels.

3. AI Services & Accuracy

Threll.ai utilizes artificial intelligence technologies (including Large Language Models) to provide its Services. By using the Service, you acknowledge and agree that:

  • Accuracy: AI Output may be inaccurate, incomplete, or misleading ("hallucinations"). You are solely responsible for reviewing, verifying, and editing all Output before use.
  • No Professional Advice: The Service does not provide legal, financial, or medical advice.
  • Fluidity: AI models are non-deterministic; the same input may yield different results at different times.

4. Intellectual Property

Customer Ownership: As between you and Threll.ai, you retain all rights to your Customer Data. Subject to full payment, you also own the rights to the Output generated by the Service for you, to the extent permitted by applicable law.

Threll.ai Ownership: We retain all rights, title, and interest in the Service, our pre-built "Threll" personas, templates, algorithms, software, and usage data (in anonymized/aggregated form).

5. Subscriptions & Payments

Fees: You agree to pay the fees applicable to your subscription plan. All fees are non-refundable except as required by law.

Billing: If you subscribe to a paid tier, you authorize us (or our third-party payment processor) to charge your payment method on a recurring basis.

Changes: We reserve the right to change our pricing upon 30 days' notice. Continued use after the change constitutes acceptance.

6. Data Protection & Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect and use your information.

Data Processing Agreement (DPA): If you are a business and your use of the Service involves processing personal data of EU/EEA citizens, our DPA is incorporated by reference into these Terms. Threll.ai acts as the Data Processor and you act as the Data Controller.

7. Acceptable Use Policy

You strictly agree NOT to use the Service to:

  • Generate content that is illegal, harmful, threatening, defamatory, or sexually explicit.
  • Create "deepfakes" or impersonate others without their explicit consent.
  • Engage in automated harassment, spam, or unauthorized robocalls.
  • Violate the terms of our upstream providers (e.g., OpenAI, Twilio).

8. Termination

By You: You may stop using the Service at any time.

By Us: We reserve the right to suspend or terminate your access immediately, without notice, if you violate these Terms, specifically the Acceptable Use Policy (Section 7) or Payment obligations (Section 5).

Effect of Termination: Upon termination, your right to use the Service ceases immediately. We will delete your data in accordance with our Data Deletion Policy.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THRELL.AI AS DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THRELL.AI AS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES. OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) $100 USD OR (B) THE AMOUNT PAID BY YOU TO THRELL.AI IN THE 12 MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless Threll.ai AS and its officers, directors, and employees from any claims, liabilities, damages, and expenses (including reasonable legal fees) arising out of (a) your use of the Service, (b) your Customer Data or Output, or (c) your violation of these Terms.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of Norway, without regard to its conflict of laws principles.

Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the Oslo District Court (Oslo tingrett). You hereby waive any objection to such venue.

13. Contact Us

If you have any questions about these Terms, please contact us:

  • Email: hello@threll.ai
  • Address: Threll.ai AS, Vulkan 16, 0178 Oslo, Norway

Last Updated: November 20, 2025