Threll.ai
Inbound Voice AI

Never miss a call

We answer all your incoming enquiries immediately and intelligently. 24/7 every day, no waiting time. Customer service, bookings, orders, and support on autopilot.

Try us for freeBook Meeting (opens in a new window)+47 24 12 66 30
An office desk phone with a lit red message light stands on a pale clinic reception counter, while a receptionist in the background talks with a patient by a window with snow outside.
Why Threll

  • Resolves it in the call

    The most common enquiries are finished in the conversation, with no queue.

  • Answers straight away

    The agent picks up on the first attempt, however many people call at once.

  • 24/7 availability

    Never closed, never sick. Always available.

  • The same quality every time

    The same tone and the same routine at 3am as at 10am.

How it works

An AI receptionist that knows your customer

The voice agent receives the call, looks up the customer in real time, understands what they need — and handles the case. Everything from answering questions to performing tasks in your business systems. And when a human is needed, the agent ensures a seamless transfer with full context.

  • Step 1

    Identification

    When the customer calls, we immediately look up the number against CRM or caller ID services to know who we are speaking with — and what we have talked about before.

  • Step 2

    Intent understanding

    The threll listens, understands, and classifies the customer’s needs in real time. No menus, no "press 1 for...".

  • Step 3

    Triage

    Based on intent and context, the call is handled correctly — either to automatic resolution, lookup in business systems, or the right person.

  • Step 4

    Action

    The agent answers questions from knowledge bases, performs tasks in third-party systems, books appointments, updates cases — all in real time.

  • Step 5

    Escalation (when needed)

    When the case requires a human, the call is transferred seamlessly with full context — so the customer never has to repeat themselves.

Try a threll Live

Pick up the phone and call one of our demo thrells now. They answer straight away, and they're happy to tell you what they can do for you.

  • InboundAlways available

    Thea

    AI receptionist @ Threll

    Answers all incoming phone calls, routes calls to humans, filters spam and gives advice.

    Try asking

    “What can Threll do for my business?”

    +47 24 12 66 30
  • InboundAlways available

    Lise

    Customer support @ What's Up Elektro

    Helps with support requests, orders and new projects.

    Try asking

    “Do you have Easee chargers in stock?”

    +47 24 12 66 31
  • InboundAlways available

    Knut

    Health secretary @ Sportsklinikken

    Triage of new requests, manage booking and route calls.

    Try asking

    “Can I book a physiotherapy appointment for Thursday?”

    +47 24 12 66 32
Roles

Every hat fits

Configure your inbound threll to handle any front-line role — from reception to technical support. Here are some examples of how businesses use us.

  • A reception desk with a phone and a visitors' book, the chair behind it empty

    Receptionist

    Handle reception calls, greet callers by name, transfer to the right person, and manage schedules.

  • A support agent in headphones at a desk in an open-plan office

    Customer service

    Resolve issues, answer common questions, create support cases, and escalate when needed — all with empathy.

  • A technician on the floor of a utility room, a router in one hand and a phone to his ear

    Technical support

    Guide callers through troubleshooting, diagnose issues, and escalate complex cases to human specialists.

  • A doctor's front desk with an appointment book and a phone, the waiting room empty behind

    Medical assistant

    Book appointments, handle triage questions, send reminders, and follow up with patients.

  • A salesperson at a window with a phone to his ear and an open notebook in hand

    Sales assistant

    Qualify incoming leads, share product information, and book meetings with your sales team.

  • A concierge desk in a hotel lobby at night with a key drawer left open

    Concierge

    Help hotel or property guests with recommendations, service requests, and local information.

Capabilities

A threll that outperforms your best employees

Designed to handle the full spectrum of tasks an inbound agent must master — and more.

  • 01

    Real-time number lookup

    Identify the caller automatically via number services and CRM systems.

  • 02

    Context-aware conversation

    The agent knows the customer’s history, open cases, and preferences.

  • 03

    Intent classification

    Understands what the customer needs without rigid menus or key presses.

  • 04

    Knowledge-based answers

    Retrieves answers from FAQs, documentation, websites, policies, and knowledge bases.

  • 05

    Task automation

    Performs actions in business systems, for example booking, status updates, and order handling.

  • 06

    Authentication

    Secure identification via Vipps or BankID, asynchronously during the call.

  • 07

    Seamless escalation

    Transfer to the right person or queue with full conversation context.

  • 08

    Multilingual

    Switches seamlessly between Norwegian, Swedish and Danish – and handles 70 more languages. Dialect understanding via Voice Lab.

  • 09

    Call summary

    Automatic analysis, log, and summary after every call.

  • 10

    Real-time analytics

    Dashboard with insight into call volume, resolution rate, and customer satisfaction.

  • 11

    Spam filtering

    Identify and filter out spam and robocalls automatically.

  • 12

    Customise personality

    Tailor the threll’s tone, formality, and behaviour to match your brand.

Security

Built for trust

Security, privacy, and data control are fundamental to everything we do. We give you full control over your data and ensure that your threll is both powerful and reliable.

Read more about security
  • 01

    GDPR-compliant

    Full compliance with European privacy legislation.

  • 02

    Sovereign AI

    Option to run on dedicated Norwegian infrastructure.

  • 03

    Nordic data centres

    All data is processed and stored in the Nordics.

  • 04

    Authentication via Vipps/BankID

    Secure identification without sharing passwords over the phone.

  • 05

    End-to-end encrypted

    Calls and data are protected in transit and at rest.

  • 06

    Role-based access control

    Control who sees and does what.

Missing an integration?

Our API documentation shows how to connect Threll.ai to existing systems with examples, endpoints, and best practices for a fast start.

View API documentation (opens in a new window)
The dashboard

Full control of your digital workforce

Our intuitive dashboard gives you complete visibility and control over all your thrells, call logs, performance data, and configurations — all in real time.

Screenshot of the call log in the threll console, showing time, duration, sentiment and next action for each call
Screenshot of a transcript in the threll console with summary and sentiment on top
Screenshot of the knowledge page in the threll console showing the questions the agent could not answer, and the sources it draws on
Screenshot of the analytics page in the threll console with volume, answer time and resolution rate
Channels

Where your customer needs you

Available on the phone or directly in the browser. Start in the browser and continue on the phone — seamlessly and without interruptions in the experience.

  • AI telephony illustration

    Phone

    The AI agent handles all incoming calls — answers immediately, resolves enquiries, and escalates to a human when needed. No waiting time, always available.

  • Web RTC illustration

    Directly on your website

    Let visitors speak directly with the threll from your website — without app downloads or phone calls. Seamless support where the customer already is.

  • Chat illustration

    We write

    The same AI, the same knowledge — also as text-based chat. Perfect for customers who prefer to write, and for situations where voice is not suitable.

  • Illustration of Threll in a mobile app

    In your app or service

    Integrate our thrells directly into your own app, CRM, or business system for a seamless built-in experience. Let your customers get help where they already are.

Articles

Learn more about inbound AI

Insights, guides, and case studies about inbound voice AI and how it transforms customer communication.

See all articles