Threll.ai
Banking and finance

A first line with no queue – that knows who it's talking to.

Threll handles routine enquiries about cards, loans and payments, confirms who the customer is and transfers to an adviser with the full context. Advisers spend their time on the calls that need expertise.

Create account – try it freeSee what it handles

No lock-in · No setup fee · Set it up yourself, no onboarding call

A woman at a café counter makes a phone call with her wallet open in front of her and an empty card slotSaturday 22.40 · card missing
  • Nordic speech, Nordic data storage (EEA)
  • Runs on Telenor SIP infrastructure
  • The agent says it is an AI assistant
  • Live in an afternoon – without switching provider
The problem

Simple questions eat into advisers' time

Most people who call the bank have something simple to sort out: a card that needs blocking, a loan application they want an update on, or a payment they don't understand. They wait in the same queue as those who need advice.

A lost card at the weekend

The customer who lost their card on Saturday evening wants it blocked now – not at nine on Monday.

Advisers on simple cases

Every call about opening hours or account numbers is a call the adviser isn't having with a customer who wants a mortgage.

Loan applications left waiting

Someone who has applied for a loan and hears nothing applies at another bank. The follow-up comes too late.

The customer calling the bank usually just wants to know: can you help me now?

Enquiries

What Threll takes care of

The first line – with secure identification before anything is shared.

  • Inbound

    Blocking cards

    Confirms who the customer is and transfers to the card-blocking service, or blocks the card directly when the system is connected.

  • Inbound

    Loan application status

    Tells the customer where the application stands when the system is connected, or takes a message for the adviser.

  • Inbound

    Account information

    Answers on balance and recent transactions after secure identification, when the core banking system is connected.

  • Inbound

    Meetings with an adviser

    Books a meeting in the adviser's calendar and notes what the customer wants to discuss.

  • Outbound

    Following up loan applications

    Calls customers who have applied, checks whether they need anything else and books a meeting with an adviser.

  • Outbound

    Payment due reminders

    Calls customers before a payment falls due and offers a payment deferral by your rules.

Use cases

Ready-made setups that fit you

Each use case has its own page with the numbers, a real call and the price. Start with the one closest to your day-to-day.

Setup

Live in one afternoon

Five steps you do yourself in the console. You keep your number, your operator and your setup, and need no integration. If you get stuck, we help for free.

  1. STEP 1
    Nordfjord Sparebank
    Nordfjord SparebankReg. no 937 104 552 · Sandane
    Mon–Fri 09–18Bank · customer centre

    You set the agent up yourself

    Fill in opening hours, coverage area, what counts as urgent and what somebody should be told about straight away. It all happens in the console – no integration, and no waiting for us.

  2. STEP 2
    Dial on the phone
    **21*950 21 447#
    Forwarding active

    You forward your main number

    On no answer, on busy, or only outside opening hours – you choose. We have setup guides for Telenor, Telia and the usual GSM codes. Takes ten minutes.

  3. STEP 3
    Instruction

    Always verify the customer with Vipps before sharing account information. Never give investment advice. Suspected fraud goes straight to an adviser

    Saved as you typeSave

    The agent answers and sorts

    It introduces itself as an AI assistant for the firm, hears what has happened, asks the follow-up questions you wrote yourself – and decides urgency by your rules.

  4. STEP 4
    Transferred to adviser
    SMS with summary
    Email to the office

    The right person gets the right message

    Urgent: the call is put through to one of you, or the right person gets an SMS with a summary and a number immediately. Not urgent: a summary by email, and the caller is told when you'll ring back.

  5. STEP 5
    Booked adviser meeting – mortgage
    Suspected fraud – to adviser
    Telemarketer – filtered

    You see everything in the dashboard

    Every call with transcript, summary, urgency and outcome – and you change the instructions yourself as you read. For the first time you have a number for the calls you otherwise never get to.

Industry considerations

  • Secure identification

    Threll confirms who the customer is with Vipps before sharing anything at all about their banking relationship.

  • Never gives investment advice

    Advice on savings, loans and investments always comes from an adviser.

  • A full log of every call

    Transcript, summary and outcome are stored for every call, with a retention period you set.

  • Dedicated hosting for those who need it

    For banks with strict requirements, we offer an Enterprise agreement with hosting on your own infrastructure.

Need help getting started?

Book a meeting with us and we will help you get going.

Book Meeting (opens in a new window)+47 24 12 66 30

15 minutes · no obligation · pick your own time

Pricing

One saved customer a month pays for the subscription

A fixed monthly price plus a per-minute rate. On Start you pay for the minutes you use; Pluss and Premium include minutes. Set it up yourself and setup is 0 kr, and monthly billing has no lock-in.

Start
One agent, pay for the minutes you use
699 kr
/mo
0 kr setup when you set it up yourself
Try us for free
  • No included minutes · 4 kr/min
  • Urgency judged by your rules
  • Summaries by SMS and email
  • Dashboard with transcripts
  • 0 kr setup, no lock-in
Pluss
Most popular
Included minutes and a lower per-minute rate
2 499 kr
/mo
0 kr setup when you set it up yourself
Try us for free
  • 500 included minutes · 3.5 kr/min
  • Transfer to the right person when urgent
  • Booking straight into the calendar
  • Weekly report by email
  • Priority support
Premium
High volume, lowest per-minute rate
3 999 kr
/mo
0 kr setup when you set it up yourself
Try us for free
  • 2,000 included minutes · 3 kr/min
  • Several agents and your own call group
  • Outbound follow-up and reminders
  • Your own data processing agreement and SLA
  • A named contact with us

Self-serve setup

Create an account, configure the agent and set up forwarding yourself – in an afternoon. If you need help along the way, it costs nothing.

Create account

Do compare

A human answering service typically charges 25–50 NOK per answered call. A lost customer costs you the whole sale.

Run the numbers
Assurance

What your customer hears, and what you need to be able to answer

Five questions you will get – from a customer, a board chair or a procurement officer. The answers are the same on every plan.

01

The agent says it is an AI assistant

It happens in the first sentence. It is a requirement under the EU AI Act – and it is also what makes customers accept it.

02

Nordic and European data storage

Call data is processed within the EEA. A data processing agreement is standard, not an add-on.

03

Telephony on Telenor SIP infrastructure

The same network as the rest of Nordic business telephony. No detour across the public internet.

04

You own the data

Export or delete whenever you want. You set the retention period yourself.

05

On-prem and sovereign hosting exist

For those who must have it. Most firms in this segment don't need it – tell us if you do.

Objections

What you're going to ask about

Can't find the answer? Call us on +47 24 12 66 30.

Threll sends a Vipps request during the call and confirms the customer's identity before sharing anything about their banking relationship. Without a confirmed identity, it only answers general questions.

Only when the core banking system is connected and the customer is verified. That takes an integration project, which we're happy to go through in a meeting.

No. Threll answers practical questions and transfers to an adviser when the call is about loans, savings or investments.

Yes. With an Enterprise agreement, Threll can run on your own infrastructure, with a data processing agreement and fixed terms.

For banks and financial institutions we put together an Enterprise agreement based on volume and integrations. If you want to test it first, you can begin on the Start plan at 699 NOK a month.

Articles

Read more about your industry

Lessons, checklists and pitfalls from calls we've designed – written for anyone setting up a voice agent themselves.

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