AI telephony
Municipalities and public sector
Residents get answers – even after the switchboard has closed.
Threll answers questions about municipal services, applications and deadlines, and transfers to the right department. It handles calls in Norwegian (Bokmål and Nynorsk), dialects and more than 70 other languages.
No lock-in · No setup fee · Set it up yourself, no onboarding call
15.30 · the switchboard closes- Nordic speech, Nordic data storage (EEA)
- Runs on Telenor SIP infrastructure
- The agent says it is an AI assistant
- Live in an afternoon – without switching provider
The problem
The switchboard has to know everything about every department
Residents call about bins, nurseries, planning applications and property tax – often to the same number. The switchboard has to know everything, and around deadlines everyone calls at once.
One number, a hundred services
The switchboard transfers, explains and transfers again. Residents have to explain their case two or three times.
Residents with a different first language
Many residents don't understand the local language well enough to get help over the phone, and an interpreter isn't always available.
Peaks around deadlines
Nursery admissions, property tax and bin collection schedules bring waves of calls the switchboard isn't staffed for.
The resident calling the municipality usually just wants to know: who can help me?
Enquiries
What Threll takes care of
The guidance and the routing – the casework stays with you.
- Inbound
Guidance on services and applications
Explains how residents apply, what's needed and where to find the form, based on the information you've added.
- Inbound
Routing to the right department
Finds out what the matter concerns and transfers to the right department, with a summary.
- Inbound
Waste and bin collection
Answers when bins are emptied, what goes where and how to order a collection.
- Inbound
Planning applications
Explains the process and takes status questions for the case officer.
- Outbound
Deadline reminders
Calls residents before a deadline, for example for a nursery application or a response to a decision.
- Outbound
Resident surveys
Asks a sample of residents the same questions and delivers the answers in structured form.
Use cases
Ready-made setups that fit you
Each use case has its own page with the numbers, a real call and the price. Start with the one closest to your day-to-day.
Customer serviceThe customer who gave up before you got to them
Threll answers around the clock, finds the order and resolves what can be resolved – and hands the rest to the right person.
ReceptionistThe switchboard that only exists from nine to four
Threll answers the switchboard around the clock, books appointments and transfers to the right person.
Phone surveysThe fieldwork that never finished
Threll calls your sample, asks the questions in the same order every time and delivers the answers structured. Out and in on one number.
Setup
Live in one afternoon
Five steps you do yourself in the console. You keep your number, your operator and your setup, and need no integration. If you get stuck, we help for free.
Industry considerations
Bokmål, Nynorsk and more than 70 languages
Threll understands dialects, answers in the written standard the resident uses and switches language when needed.
Casework is done by a person
Threll guides and routes. It never makes decisions and doesn't answer on individual cases.
Data in the EEA, DPA as standard
Call data is processed within the EEA, and you decide how long transcripts are kept.
Public procurement
We take part in tenders with an Enterprise agreement, a data processing agreement and security documentation.
Need help getting started?
Book a meeting with us and we will help you get going.
15 minutes · no obligation · pick your own time
Pricing
One saved customer a month pays for the subscription
A fixed monthly price plus a per-minute rate. On Start you pay for the minutes you use; Pluss and Premium include minutes. Set it up yourself and setup is 0 kr, and monthly billing has no lock-in.
Start
One agent, pay for the minutes you use
699 kr
/mo
0 kr setup when you set it up yourself
- No included minutes · 4 kr/min
- Urgency judged by your rules
- Summaries by SMS and email
- Dashboard with transcripts
- 0 kr setup, no lock-in
Pluss
Most popularIncluded minutes and a lower per-minute rate
2 499 kr
/mo
0 kr setup when you set it up yourself
- 500 included minutes · 3.5 kr/min
- Transfer to the right person when urgent
- Booking straight into the calendar
- Weekly report by email
- Priority support
Premium
High volume, lowest per-minute rate
3 999 kr
/mo
0 kr setup when you set it up yourself
- 2,000 included minutes · 3 kr/min
- Several agents and your own call group
- Outbound follow-up and reminders
- Your own data processing agreement and SLA
- A named contact with us
Self-serve setup
Create an account, configure the agent and set up forwarding yourself – in an afternoon. If you need help along the way, it costs nothing.
Create accountDo compare
A human answering service typically charges 25–50 NOK per answered call. A lost customer costs you the whole sale.
Run the numbersAssurance
What your customer hears, and what you need to be able to answer
Five questions you will get – from a customer, a board chair or a procurement officer. The answers are the same on every plan.
01
The agent says it is an AI assistant
It happens in the first sentence. It is a requirement under the EU AI Act – and it is also what makes customers accept it.
02
Nordic and European data storage
Call data is processed within the EEA. A data processing agreement is standard, not an add-on.
03
Telephony on Telenor SIP infrastructure
The same network as the rest of Nordic business telephony. No detour across the public internet.
04
You own the data
Export or delete whenever you want. You set the retention period yourself.
05
On-prem and sovereign hosting exist
For those who must have it. Most firms in this segment don't need it – tell us if you do.
Yes. We provide an Enterprise agreement with a data processing agreement and documentation of security and privacy. Get in touch and we'll go through your requirements.
Yes, as standard. Call data is processed within the EEA, and you decide how long transcripts are kept.
Yes. Threll understands dialects and can answer in Bokmål or Nynorsk. It also handles more than 70 other languages, and switches if the resident does.
No. Threll guides residents and passes the case on to the right department. Case officers handle the status of individual cases and decisions.
Threll connects to other systems via API, webhooks and MCP. We're happy to go through which case management systems are supported today in a short meeting.
Articles
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