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Threll.ai

AI receptionist for clinics The phone queue disappears. Patients get answers.

The threll takes appointment bookings, prescription requests and the routine questions – so medical secretaries can spend their time on the patients standing at the desk. It never gives medical advice, and anything urgent goes straight to a person.

Try us for freeSee what it handles

No lock-in · Free to set up yourself · No onboarding call

A medical secretary at the front desk of a doctor's surgery helps a patient, while the line buttons on the desk phone light up08.00 · fourteen in the queue
  • Nordic speech, Nordic data storage (EEA)
  • Runs on Telenor SIP infrastructure
  • The threll says it is an AI assistant
  • Live in an afternoon – without switching provider
The problem

At eight o'clock, everyone calls at once

The lines open and the queue is full within seconds. Patients wait 20 minutes to book an appointment, and the medical secretaries don't have a free hand for the person in front of them.

A phone queue every morning

Patients call as soon as the lines open, and most want the same thing: an appointment, a prescription, or to know when their test results will be back.

Medical secretaries stuck on the phone

Every call about opening hours or patient fees is time that doesn't go to the patient at the desk, the records or the lab.

Appointments left empty

Patients who forget their appointment leave gaps the doctor can't fill – while others can't get through on the phone.

The patient calling really only wants to know one thing: when can I come in?

Enquiries

What the threll takes care of

The routine work on the phone – so you have time for what needs clinical expertise.

  • Inbound

    Booking and cancelling appointments

    Finds a free slot with the right practitioner when the calendar is connected, or takes down the request and puts it in your queue.

  • Inbound

    Prescription requests

    Records which medication the patient needs renewed. The doctor reviews and approves – the threll never promises anything.

  • Inbound

    Opening hours, prices and patient fees

    Answers the practical questions based on the information you've added, in the Nordic languages and more than 70 others.

  • Inbound

    Urgency triage by your rules

    Transfers to a nurse when it's urgent, and always refers callers to the emergency number or the out-of-hours doctor for serious symptoms.

  • Outbound

    Appointment reminders

    Calls patients before their appointment, confirms attendance and offers a new time to those who can't make it.

  • Outbound

    Recalls for check-ups

    Calls patients who are due an annual check-up or follow-up, and books the appointment on the call.

Use cases

Ready-made setups that fit you

Each use case has its own page with the numbers, a real call and the price. Start with the one closest to your day-to-day.

Setup

Live in a single afternoon

Five steps you do yourself in the console. The threll calls out from the list and takes calls in on your number – you choose whether to use both directions or just one. If you get stuck, we help for free.

  1. STEP 1
    Sjøsiden Legesenter
    Sjøsiden LegesenterReg. no 921 605 338 · Bergen
    Calls 09–17Doctor's surgery · reception

    You set the threll up yourself

    Fill in who should be called, what the threll should ask, and what happens to the answers. It all happens in the console – no integration, and no waiting on us.

  2. STEP 2
    Connection
    List · 214 · number live
    Out and in active

    You connect the list and the number

    Upload or connect the list the threll should call. If you want to take calls in as well, forward a number to it – then people can call back when it suits them. Takes ten minutes.

  3. STEP 3
    Instruction

    Never give medical advice. Chest pain and breathing difficulties: tell the patient to call the emergency number. Prescription requests go in the doctor's queue

    Saved as you goSave

    The threll calls, or answers

    It introduces itself as an AI assistant for the firm, says what it's calling about, and asks the questions you wrote yourself – in the same order every time, whoever started the call.

  4. STEP 4
    Transferred to nurse
    SMS with summary
    Email to the office

    The answers land where they should

    Call completed: the answers are stored structured and comparable. Wants to speak to someone: the threll transfers within opening hours. Otherwise the office gets a summary by SMS and email.

  5. STEP 5
    Booked appointment – Thursday 10:20
    Transferred to nurse – urgent
    Telemarketer – filtered

    You see it all in the dashboard

    Every call with transcript, summary and answers – and you change the questions yourself as you read. Outbound and inbound sit in the same log.

Industry considerations

  • Never gives medical advice

    The threll answers the practical questions. Anything about symptoms or treatment goes to healthcare staff.

  • Emergency number for serious symptoms

    You write down which symptoms should always lead to the emergency number or the out-of-hours doctor. That rule overrides everything else.

  • Data in the EEA, DPA as standard

    Call data is processed within the EEA. You decide how long transcripts are kept.

  • Identification with Vipps

    When a call requires you to know who the patient is, the threll can ask them to confirm with Vipps during the call.

Need help getting started?

Book a meeting with us and we will help you get going.

Book a meeting (opens in a new window)+47 24 12 66 30

15 minutes · no obligation · pick your own time

Pricing

One saved customer a month pays for the subscription

A fixed monthly price plus a per-minute rate. On Start you pay for the minutes you use; Pluss and Premium include minutes. Set it up yourself and setup is €0, and monthly billing has no lock-in.

Billing period

Save 20% on a yearly subscription

Start
One threll. Pay only for the minutes you use.
€47
/ mo
billed yearlyNo included minutes€0.35 / minOwn carrier: €0.25 / min
Try us for free
  • 1 threll
  • Inbound
  • Dashboard & analytics
  • Email support
Pluss
Most popular
Included minutes and a lower per-minute rate.
€175
/ mo
billed yearly500 included minutes€0.30 / min overageOwn carrier: 1,000 min incl., €0.20 / min overage
Try us for free
  • 1 threll
  • Inbound + outbound
  • Up to 2 integrations
  • Dashboard & analytics
  • Priority support
Premium
High volume and the lowest per-minute rate.
€279
/ mo
billed yearly2,000 included minutes€0.25 / min overageOwn carrier: 4,000 min incl., €0.15 / min overage
Try us for free
  • Up to 3 thrells
  • Inbound + outbound
  • Up to 10 integrations
  • Dashboard & analytics
  • Priority support

Self-serve setup

Create an account, configure the threll and set up forwarding yourself – in an afternoon. If you need help along the way, it costs nothing.

Create account

Do compare

A human answering service typically charges €2–5 per answered call. A lost customer costs you the whole sale.

Run the numbers
Assurance

What your customer hears, and what you need to be able to answer

Five questions you will get – from a customer, a board chair or a procurement officer. The answers are the same on every plan.

01

The threll says it is an AI assistant

It happens in the first sentence. It is a requirement under the EU AI Act – and it is also what makes customers accept it.

02

Nordic and European data storage

Call data is processed within the EEA. A data processing agreement is standard, not an add-on.

03

Telephony on Telenor SIP infrastructure

The same network as the rest of Nordic business telephony. No detour across the public internet.

04

You own the data

Export or delete whenever you want. You set the retention period yourself.

05

On-prem and sovereign hosting exist

For those who must have it. Most firms in this segment don't need it – tell us if you do.

Objections

Frequently asked questions

Can't find the answer? Call us on +47 24 12 66 30.

Call data is processed within the EEA, a data processing agreement is standard, and you decide how long transcripts are kept. We recommend that the threll only takes what's needed to book or pass the matter on – not detailed medical histories.

Threll connects to other systems via API, webhooks and MCP. We're happy to go through which record and appointment systems are supported today in a short meeting. Without a connection it takes down the request and puts it in your queue.

Then the threll refers them to the emergency number or the out-of-hours doctor, or transfers to a nurse – following the rules you've written. It never tries to judge for itself how serious something is beyond your rules.

Yes. Patients talk as they would to a person, with no keypad menus. The threll copes with dialects, pauses and interruptions, and transfers to you if the patient asks.

Yes. Norwegian, Swedish and Danish are specially trained, and the threll handles more than 70 other languages. It switches language mid-call if the patient does.

Articles

Read more about your industry

Lessons, checklists and pitfalls from calls we've designed – written for anyone setting up a threll themselves.

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