AI telephony
Telecom and broadband
Troubleshooting starts straight away – not after 40 minutes in a queue.
Threll guides customers through a restart and routine troubleshooting, answers questions about outages and subscriptions, and opens a ticket when needed. Technicians get the cases that actually need them.
No lock-in · No setup fee · Set it up yourself, no onboarding call
Service outage · 97 in the queue- Nordic speech, Nordic data storage (EEA)
- Runs on Telenor SIP infrastructure
- The agent says it is an AI assistant
- Live in an afternoon – without switching provider
The problem
The first line spends all day on the same thing
Have you tried restarting the router? That question gets asked hundreds of times a day. When there's an outage, everyone calls at once and the queue gets long.
Queues during outages
When the network is down in an area, every customer calls at once to hear the same thing.
The same troubleshooting every time
Restarts, lights and cables – the first line goes through the same list, call after call.
Customers who leave
Someone who has waited 40 minutes in a queue to be told it's a known fault is comparing prices the next day.
The customer calling usually just wants to know: when will it work again?
Enquiries
What Threll takes care of
The first line – with troubleshooting, tickets and follow-up.
- Inbound
Broadband and TV troubleshooting
Guides the customer through a restart and the usual checks you've described, step by step.
- Inbound
Outage updates
Tells customers about known faults in their area based on the outage updates you add.
- Inbound
Bills and subscriptions
Answers questions about bills, subscriptions and switching, and passes the rest on.
- Inbound
Installation and technician visits
Takes the preferred time for an installation or technician visit, or books directly when the calendar is connected.
- Outbound
Follow-up after a fix
Calls the customer once the fault is fixed and checks that everything works.
- Outbound
Customers who want to leave
Calls customers who have given notice, asks why and offers what you've decided it can offer.
Use cases
Ready-made setups that fit you
Each use case has its own page with the numbers, a real call and the price. Start with the one closest to your day-to-day.
Customer serviceThe customer who gave up before you got to them
Threll answers around the clock, finds the order and resolves what can be resolved – and hands the rest to the right person.
RemindersThe reminder nobody answered
Threll calls your customers and reminds them of the appointment, the due date or the site visit – confirming, rebooking or taking payment on the call.
Phone surveysThe fieldwork that never finished
Threll calls your sample, asks the questions in the same order every time and delivers the answers structured. Out and in on one number.
Setup
Live in one afternoon
Five steps you do yourself in the console. You keep your number, your operator and your setup, and need no integration. If you get stuck, we help for free.
Industry considerations
Troubleshooting step by step
Threll goes through the checks you've described, in the same order every time.
Many calls at once
During outages Threll takes every call in parallel, with no queue.
A ticket with everything the technician needs
Customer number, address, what's been tried and when the customer is home – ready in the ticket.
Over to a person when needed
When troubleshooting doesn't help, Threll transfers with a summary – the customer doesn't have to explain again.
Need help getting started?
Book a meeting with us and we will help you get going.
15 minutes · no obligation · pick your own time
Pricing
One saved customer a month pays for the subscription
A fixed monthly price plus a per-minute rate. On Start you pay for the minutes you use; Pluss and Premium include minutes. Set it up yourself and setup is 0 kr, and monthly billing has no lock-in.
Start
One agent, pay for the minutes you use
699 kr
/mo
0 kr setup when you set it up yourself
- No included minutes · 4 kr/min
- Urgency judged by your rules
- Summaries by SMS and email
- Dashboard with transcripts
- 0 kr setup, no lock-in
Pluss
Most popularIncluded minutes and a lower per-minute rate
2 499 kr
/mo
0 kr setup when you set it up yourself
- 500 included minutes · 3.5 kr/min
- Transfer to the right person when urgent
- Booking straight into the calendar
- Weekly report by email
- Priority support
Premium
High volume, lowest per-minute rate
3 999 kr
/mo
0 kr setup when you set it up yourself
- 2,000 included minutes · 3 kr/min
- Several agents and your own call group
- Outbound follow-up and reminders
- Your own data processing agreement and SLA
- A named contact with us
Self-serve setup
Create an account, configure the agent and set up forwarding yourself – in an afternoon. If you need help along the way, it costs nothing.
Create accountDo compare
A human answering service typically charges 25–50 NOK per answered call. A lost customer costs you the whole sale.
Run the numbersAssurance
What your customer hears, and what you need to be able to answer
Five questions you will get – from a customer, a board chair or a procurement officer. The answers are the same on every plan.
01
The agent says it is an AI assistant
It happens in the first sentence. It is a requirement under the EU AI Act – and it is also what makes customers accept it.
02
Nordic and European data storage
Call data is processed within the EEA. A data processing agreement is standard, not an add-on.
03
Telephony on Telenor SIP infrastructure
The same network as the rest of Nordic business telephony. No detour across the public internet.
04
You own the data
Export or delete whenever you want. You set the retention period yourself.
05
On-prem and sovereign hosting exist
For those who must have it. Most firms in this segment don't need it – tell us if you do.
It guides the customer through the steps you've described, such as restarts, lights and cables. If that doesn't help, it opens a ticket or transfers to a technician.
You add the outage updates, or connect your operations system via API, webhooks or MCP. Threll checks them before it starts troubleshooting.
Yes, when your ticketing system is connected via API, webhooks or MCP. Without a connection, the ticket is sent by email with all the details.
Yes. Threll takes many calls at once and gives everyone the same, up-to-date information.
Start is 699 NOK a month plus 4 NOK a minute. For larger volumes we offer Enterprise agreements with fixed terms. No setup fee.
Articles
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