Capacity and concurrency
Insurance
The claim is under way on the first call.
Threll takes claims with the details the claims handler needs, answers questions about the policy and follows up customers before renewal. Customers don't have to queue once the storm has passed.
No lock-in · No setup fee · Set it up yourself, no onboarding call
After the storm · 212 in the queue- Nordic speech, Nordic data storage (EEA)
- Runs on Telenor SIP infrastructure
- The agent says it is an AI assistant
- Live in an afternoon – without switching provider
The problem
The storm hits, and everyone calls at once
After a storm or a cloudburst, hundreds of customers call at the same time. And half the claims are missing the details the claims handler needs.
Queues when it matters most
The customer standing in a flooded basement spends an hour on hold. That's what he remembers when the policy comes up for renewal.
Claims with something missing
The claims handler has to call back to ask for the date, the address and what's damaged – before the claim can get started.
Customers who switch without a word
Many customers never speak to you between claims. When a competitor's quote arrives, there's no relationship to hold on to.
The customer calling after an incident just wants to know: what do I do now?
Enquiries
What Threll takes care of
The first line when something happens, and the calls that keep customers.
- Inbound
Claims with fixed fields
Takes the date, location, what's damaged and what the customer has done – the same fields every time.
- Inbound
Cover and excess
Answers general questions about terms and excess based on the information you've added.
- Inbound
Claim status
Tells the customer where the claim stands when the claims system is connected, or takes a message.
- Inbound
Emergency help
Transfers to the emergency claims line or gives the customer the number for the right help, by your rules.
- Outbound
Follow-up before renewal
Calls customers before renewal, checks that their cover still fits and books a meeting with an adviser.
- Outbound
Satisfaction after settlement
Calls customers after the claim is settled with the same questions, and delivers the answers in structured form.
Use cases
Ready-made setups that fit you
Each use case has its own page with the numbers, a real call and the price. Start with the one closest to your day-to-day.
Customer serviceThe customer who gave up before you got to them
Threll answers around the clock, finds the order and resolves what can be resolved – and hands the rest to the right person.
Lead qualificationThe lead that went cold overnight
Threll calls the lead within the minute, qualifies it against your criteria and books the meeting in the salesperson's calendar. Out and in on one number.
Phone surveysThe fieldwork that never finished
Threll calls your sample, asks the questions in the same order every time and delivers the answers structured. Out and in on one number.
Setup
Live in a single afternoon
Five steps you do yourself in the console. The agent calls out from the list and takes calls in on your number – you choose whether to use both directions or just one. If you get stuck, we help for free.
Industry considerations
Identification with Vipps
Before Threll shares policy details, it can confirm who the customer is with Vipps during the call.
Never promises a payout
Threll takes the claim and explains the process. The claims handler makes the assessment.
Weathers the storm
Threll takes hundreds of calls at once, so nobody gets an engaged tone after a storm.
Calls you can document
Every call is stored with a transcript and summary, and you decide for how long.
Need help getting started?
Book a meeting with us and we will help you get going.
15 minutes · no obligation · pick your own time
Pricing
One saved customer a month pays for the subscription
A fixed monthly price plus a per-minute rate. On Start you pay for the minutes you use; Pluss and Premium include minutes. Set it up yourself and setup is 0 kr, and monthly billing has no lock-in.
Start
One agent, pay for the minutes you use
699 kr
/mo
0 kr setup when you set it up yourself
- No included minutes · 4 kr/min
- Urgency judged by your rules
- Summaries by SMS and email
- Dashboard with transcripts
- 0 kr setup, no lock-in
Pluss
Most popularIncluded minutes and a lower per-minute rate
2 499 kr
/mo
0 kr setup when you set it up yourself
- 500 included minutes · 3.5 kr/min
- Transfer to the right person when urgent
- Booking straight into the calendar
- Weekly report by email
- Priority support
Premium
High volume, lowest per-minute rate
3 999 kr
/mo
0 kr setup when you set it up yourself
- 2,000 included minutes · 3 kr/min
- Several agents and your own call group
- Outbound follow-up and reminders
- Your own data processing agreement and SLA
- A named contact with us
Self-serve setup
Create an account, configure the agent and set up forwarding yourself – in an afternoon. If you need help along the way, it costs nothing.
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A human answering service typically charges 25–50 NOK per answered call. A lost customer costs you the whole sale.
Run the numbersAssurance
What your customer hears, and what you need to be able to answer
Five questions you will get – from a customer, a board chair or a procurement officer. The answers are the same on every plan.
01
The agent says it is an AI assistant
It happens in the first sentence. It is a requirement under the EU AI Act – and it is also what makes customers accept it.
02
Nordic and European data storage
Call data is processed within the EEA. A data processing agreement is standard, not an add-on.
03
Telephony on Telenor SIP infrastructure
The same network as the rest of Nordic business telephony. No detour across the public internet.
04
You own the data
Export or delete whenever you want. You set the retention period yourself.
05
On-prem and sovereign hosting exist
For those who must have it. Most firms in this segment don't need it – tell us if you do.
Yes. Threll takes many calls at once and registers claims with fixed fields, so claims handlers can get started as soon as the storm has passed.
Threll can send a Vipps request during the call and confirm the customer's identity before sharing anything about the policy or the claim.
No. Threll takes the claim, and explains the process and what happens next. The assessment and the decision are always the claims handler's.
Threll connects to other systems via API, webhooks and MCP. We're happy to go through which systems are supported today in a short meeting.
Start is 699 NOK a month plus 4 NOK a minute. For larger volumes we offer Enterprise agreements with dedicated hosting and fixed terms. No setup fee.
Articles
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Lessons, checklists and pitfalls from calls we've designed – written for anyone setting up a voice agent themselves.
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