For your guests, the experience begins long before they sit down or check in. It starts the moment they call. But for many hotels and restaurants, it is exactly that call that is the hardest to handle.
The clock is 7:00 PM on a Friday. The restaurant is full. The reception has a check-in line. And the phone is ringing. Again.
When no one responds, the customer moves on. To the next restaurant on Google. To the next hotel on Booking.com.
Not because the service is bad – but because you're busy with the guests who are already there.
Every unanswered call is a lost table, a lost order, a lost reservation.
This is not just about service. It's about profitability.
Three bottlenecks that cost a lot
1. Lost bookings and expensive commissions
When a potential guest encounters an answering machine, 9 out of 10 move on. Often to a third-party platform that takes a 15–30% commission.
Consequence: Direct lost revenue or lower margins – completely unnecessary.
2. Chaotic orders during rush hour
Takeaway or room service in full operation is a risky sport. Noise, stress, and misunderstandings often turn “gluten-free” into “not gluten-free”.
Consequence: Mistakes, stress, and dissatisfaction – both among employees and guests.
3. Repetitive questions that waste time
«When is breakfast?» «Do you have parking?» «What is today's soup?»
Highly qualified employees get caught up in routine talk, instead of selling, serving, or creating experiences.
The solution: A digital receptionist that never takes a break
Threll.aiVoice AI is an intelligent voice assistant that manages the entire Scandinavian guest journey. It understands Norwegian, Swedish, and Danish – and integrates directly into booking systems, PMS solutions, and kitchen printers.
