For your guests, the experience begins long before they sit down or check in. It starts the moment they call. But for many hotels and restaurants, it is exactly that call that is the hardest to handle.

The clock is 7:00 PM on a Friday. The restaurant is full. The reception has a check-in line. And the phone is ringing. Again.

When no one responds, the customer moves on. To the next restaurant on Google. To the next hotel on Booking.com.

Not because the service is bad – but because you're busy with the guests who are already there.

Every unanswered call is a lost table, a lost order, a lost reservation.

This is not just about service. It's about profitability.

Three bottlenecks that cost a lot

1. Lost bookings and expensive commissions

When a potential guest encounters an answering machine, 9 out of 10 move on. Often to a third-party platform that takes a 15–30% commission.

Consequence: Direct lost revenue or lower margins – completely unnecessary.

2. Chaotic orders during rush hour

Takeaway or room service in full operation is a risky sport. Noise, stress, and misunderstandings often turn “gluten-free” into “not gluten-free”.

Consequence: Mistakes, stress, and dissatisfaction – both among employees and guests.

3. Repetitive questions that waste time

«When is breakfast?» «Do you have parking?» «What is today's soup?»

Highly qualified employees get caught up in routine talk, instead of selling, serving, or creating experiences.

The solution: A digital receptionist that never takes a break

Threll.aiVoice AI is an intelligent voice assistant that manages the entire Scandinavian guest journey. It understands Norwegian, Swedish, and Danish – and integrates directly into booking systems, PMS solutions, and kitchen printers.

24/7 Booking Agent

AI responds to 100% of all calls, around the clock.

Guest: "Do you have a table for two at eight o'clock?" Threll.ai: "Yes, I see we have an available table at 8:15 PM. Would you like me to reserve it in your name?"

The booking is automatically entered into the system – without wait times or manual effort.

Error-free takeaway and room service

AI takes orders with precision, even in background noise.

Guest: "I want a number 7, but without onions." Threll.ai: "A number 7 without onions. The total comes to 195 kroner. Will you pay now or when picking up?"

The order goes directly to the kitchen printer (KOT). Correct. Every time.

FAQ and Internal Service

AI handles all the repetitive questions – and frees up employees to do what they do best: service.

Guest: «How much does parking cost per day?» Threll.ai: «Parking costs 250 kroner per day.»

It can also handle internal requests such as: “I need an extra pillow for room 304.”

The result: From stress to more sales

Voice AI is not about replacing human warmth. It's about removing friction – so that hospitality can breathe.

With Threll.ai, hotels and restaurants get:

• Increased revenue: Capture all reservations and takeaway orders, around the clock.
• Lower costs: Cut out third-party commissions.
• Freed-up time: Let staff focus on guests, not the phone.
• Better quality: Professional, error-free, and immediate response – every time.

Hospitality meets technology

AI Telephony from Threll.ai is not about replacing humans – but about enhancing human hospitality.

In an industry where everything is about service, there is one thing that must never happen: The guest calls – and no one answers.

WhenThrell.aitakes the phone, you can take care of the guests.

➡️ Contact us to see how AI Telephony can automatically fill your restaurant or hotel.